Shipping and Delivery Policy
Last updated: August 2, 2025
Service Delivery Overview
At Lumas Clouds, we primarily provide digital services including cloud consulting, technical training, staff augmentation, and development services. This policy outlines our delivery methods, timelines, and processes for all our services.
Note: Most of our services are delivered digitally. Physical delivery applies only to training materials, certificates, and promotional items when applicable.
1. Digital Service Delivery
Cloud Consulting Services
Delivery Method: Virtual meetings, cloud platforms, and digital documentation
Timeline: Immediate access upon payment confirmation
Access: Secure portal access and email notifications
Technical Training Programs
Delivery Method: Online learning platform, live sessions, and digital materials
Timeline: Access granted 24 hours before course start
Access: Learning management system with 24/7 availability
Staff Augmentation
Delivery Method: Remote collaboration tools and project management platforms
Timeline: Resource allocation within 5-7 business days
Access: Dedicated communication channels and project tracking
Development Services
Delivery Method: Code repositories, deployment platforms, and documentation
Timeline: Based on project milestones and agreements
Access: Version control systems and project management tools
2. Physical Delivery (When Applicable)
For physical items such as training materials, certificates, or promotional items:
Shipping Methods
- • Standard Delivery (5-7 business days)
- • Express Delivery (2-3 business days)
- • Overnight Delivery (1 business day)
- • International Shipping (7-14 business days)
Shipping Costs
- • Free shipping for orders above ₹5,000
- • Standard shipping: ₹200
- • Express shipping: ₹500
- • International: Based on destination
Tracking: All physical shipments include tracking numbers sent via email and SMS.
3. Delivery Timelines
Service-Specific Timelines
Immediate Access Services
Online courses, digital downloads, and platform access
Delivery: Within 24 hours of payment confirmation
Scheduled Services
Live training sessions, consulting meetings, and workshops
Delivery: As per scheduled date and time
Project-Based Services
Development projects, custom solutions, and consulting
Delivery: Based on project milestones and agreements
Staff Augmentation
Resource allocation and team integration
Delivery: 5-7 business days after agreement
Important: Delivery timelines may be affected by factors such as payment processing, technical requirements, and client availability for scheduled services.
4. Delivery Confirmation
We provide multiple confirmation methods to ensure you receive your services:
Digital Services
- • Email confirmation with access details
- • SMS notification for immediate services
- • Dashboard updates in your account
- • Welcome call for complex services
Physical Items
- • Shipping confirmation email
- • Tracking number and updates
- • Delivery confirmation SMS
- • Proof of delivery documentation
Contact: If you don't receive delivery confirmation within the expected timeframe, please contact us at contact@lumasclouds.com
5. Delivery Issues and Resolution
Common Issues and Solutions
Access Issues
Problem: Unable to access digital services
Solution: Check spam folder for access emails, contact support for immediate assistance
Delayed Physical Delivery
Problem: Physical items not received within expected timeframe
Solution: Track shipment status, contact courier service, or request replacement
Technical Problems
Problem: Platform or service not working properly
Solution: Clear browser cache, try different device, or contact technical support
Support: For any delivery issues, contact our support team immediately. We aim to resolve all issues within 24-48 hours.
6. International Delivery
We provide services to customers worldwide with the following considerations:
Digital Services
- • Available worldwide 24/7
- • No additional delivery charges
- • Localized support available
- • Timezone-friendly scheduling
Physical Items
- • Shipping to 50+ countries
- • Customs and duty charges apply
- • Extended delivery times (7-21 days)
- • International tracking available
Note: International customers are responsible for any customs duties, taxes, or import fees that may apply to physical shipments.
7. Contact Information
For questions about delivery or shipping, please contact us:
Email: contact@lumasclouds.com
Refund Requests: refunds@lumasclouds.com
Phone: +91-9033039399
Address: Lumas Clouds, India
Website: www.lumasclouds.com
Response Time: We respond to all delivery-related inquiries within 24 hours.
This Shipping and Delivery Policy is compliant with Indian consumer protection laws and Razorpay requirements. We are committed to transparent and reliable service delivery. For any questions about this policy, please contact our support team.